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Product FAQ

Bought something? Download here.

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If I buy one of the combined sets, are the words from all levels mixed together, or is it distinct levels?

It is distinct levels.

If you buy a combined set (JLPT N1 and N2 for example), you can download the individual levels separately.

Do individual sets contain the vocabulary for lower levels?

No. For example, The JLPT N4 set does not contain JLPT N5 words.

However you can buy a combined set if you want the words for multiple levels.

I bought stuff. Where do I go to get it?

When you complete the transaction, an email will be sent to you with a username and a password to download your files.

You can get your files from here.

I bought stuff, but didn't receive a username and password.

First, check your junk mail folder. Often the username and password email will end up there.

If you used PayPal, check PayPal for your primary email address. The username and password is sent to this address.

Request a password reminder, using your PayPal email address. You will get your login details resent to you.

If you have any problems, contact me and we'll sort it out.

Do I need a PayPal account?

No. You don't need a PayPal account. You can pay directly with a standard debit or credit card.

When buying, please include a valid email address to receive your audio download username and password.

Is this secure?

Yes. The whole payment process is managed by PayPal and uses bank-level encryption to protect your details.

All I see is your e-mail address and the name of the item you have bought.

I've got a suggestion or a question that isn't listed here, what do I do?

Please get in contact.

Any queries, feel free to contact me.
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